Empathy: The Human Connection to Patient Care



Patient care is more than just healing — it’s building a connection that encompasses mind, body and soul.

If you could stand in someone else’s shoes . . . hear what they hear. See what they see. Feel what they feel. Would you treat them differently?

CEO Toby Cosgrove, MD, shared this video, titled “Empathy,” with the Cleveland Clinic staff during his 2012 State of the Clinic address on Feb. 27, 2013.

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45 thoughts on “Empathy: The Human Connection to Patient Care

  1. Its amazing how Cleveland Clinics pointed to the various type of patient visiting the clinic, as well as their employees in the video. Its really touching seeing their lives and the unspoken challenges and joy they experience.

    Indeed, I am moved to want to visit their clinic when need arises. Everyone would love to be treated so well and in close knit with their peculiar situation.

  2. I work in a hospital as an Admin assistant. Because of this amazing video I try and help someone every day. It had certainly changed the way I view the world. Inspiring.

  3. This touches me deeply every time that I watch it. Having worked in health care for 27 years, I was fortunate to have worked at the Cleveland clinic early in my career. Those were 2 of the best years of my life.

  4. Our community college nursing staff uses this video. We would like to contribute closed captions. If you check the box for contributed captions, we can submit them, you can approve them, and then they will be available to all who need them.

  5. I have empathy I'm so empathic, that once I build a connection with somebody I like.. I will have things like nosebleeds if they do.. Although I'm not a nurse, however I help the human race in so many ways. ☺

  6. What a lovely video. It reminded me of doctors, nurses and other healthcare professionals who look after me and my loved one's health who are so caring and listen even though they have maybe heard the same things a thousand times before. We are all different and react differently to what we encounter through our lives.
    Sadly there are some who really shouldn't be in the health or caring professions at all and should take a good hard look at themselves in a mirror and consider a career change.

  7. Seems strange to have to promote something like this. on the one hand we are not in societies where compassion is the most important thing. But on the other hand it pays, literally, to look like you care. Someone insufferable could have problems, like serious illness, or a rough background… which they still don't deserve, right. People with a poor level of empathy or care for the feeling of others can have bad things happen to them. It's one of those ongoing guilt trips – but only for those capable of guilt.

  8. Bijzonder mooi in beeld gebracht Als we mochten kiezen welk kruis je wilt dragen????? Iedereen kiest dan toch weer z'n eigen kruis. God is erbij, hoe dan ook,

  9. Empathy is great. But half of doctors have fake empathy. It's because medical schools force them to show 'empathy'. Empathy is one of those things where you either have it or you don't. It can't be forced, just like love can't be forced nor belief in ideologies.

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